Where do you travel to?
I cover York and the immediate surrounding area. If you're within the York ring road then definitely all good. I may come out further but there will be a small additional charge to cover travel time and petrol depending where you are.
If you're unsure, just send me an email or give me a call to confirm before you book.
What sort of massage do you do?
I am a professional massage therapist, I have a holistic approach and use Swedish, Thai, Deep Tissue and Acupressure techniques as well as energy work to tailor my treatment to what you need on that particular day.
I'm not a sports massage therapist or physiotherapist. I can recommend people that do this if you feel this is more what you need.
I am not trained in seated massage so you need to be mobile enough to get on and off a massage couch.
PLEASE NOTE I HAVE A ZERO TOLERANCE POLICY TO ANYONE ASKING FOR ANYTHING SEXUAL, YOU WILL BE REPORTED TO THE POLICE.
Male clients policy
Sadly I’ve had to introduce a policy that if I’m treating a male client then there needs to be a female in the house to act as a chaperone, especially for the first appointment.
Sorry guys, you deserve massage too but the creeps out there are letting the side down.
Smoking, alcohol and drug use policy
I’m really sensitive to cigarette smoke and therefore can’t work in households where cigarettes are frequently smoked indoors.
Please note that if you are under the influence of alcohol or drugs when I arrive for your appointment I will not be able to treat you. My insurance will not cover this and I would not be able to offer a refund in this instance.
Booking and cancellations policy
Before booking, please ensure you've read this page! Especially my policy on male clients.
By booking, you are responsible for providing a suitable space for me to work and access to get to that space.
If you have any health or mobility issues it is your responsibility to make me aware of this in good time ahead of the appointment.
If you need to cancel or rearrange your appointment, please note:
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You will receive a 100% refund with 48 hours or more of the appointment.
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You will receive 50% refund with less than 48 hours of the appointment.
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No refund with less than 24 hours’ notice of the appointment.
Parking and access
I will need to be able to park easily and near to your house.
All permits and charges for parking need to be covered by the client.
If there are a substantial amount of stairs and no lift I need to know about this in advance to assess whether I am able to do this.
If access to the space where the massage is taking place is difficult then I will need assistance with my equipment. If this cannot be provided then a different space will need to be used or, in extreme cases I won't be able to carry out treatment.
Can I have a treatment in my home?
If I have easy access to your space and the space is large enough then yes!
I have an extra wide, padded therapy couch that I bring for massage clients, or a reclining chair which I use for reiki and reflexology. You need to have a suitable space in your home which has enough room for this equipment and for me to work comfortably around it.
I bring clean couch covers and blankets for each treatment. You are welcome to provide your own if preferred.
If you are unable to get in and out of my chair, or on and off my couch unaided then I will not be able to provide a full body massage. Reflexology, reiki or even hand and foot massage may be possible in these instances but only if I'm able to work in a comfortable position. If you're in any doubt please contact me before booking by calling 07752 192048 or emailing me on shehasmagichands@gmail.com
What should I wear?
For a massage you need to undress down to knickers only (ladies) or underwear (men). I will ensure you have full privacy while getting undressed and onto the couch.
I will not do massage on a naked client – please do not request this.
Reflexology and reiki is done fully clothed but I will need to remove your socks for a reflexology treatment.
Data protection
I will securely store your details for a year after your last treatment.
If needed I can also send you a paper copy of your notes. These will not be shared with any third parties.
You are able to opt out of my occasional marketing emails any time you wish.