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Your location

If you live more than about 4 miles outside the York ring road I may need to charge a small extra fee to cover my travel time and costs. Please contact Zoe to discuss if you're unsure.

Cancellation Policy

If you need to cancel or rearrange your appointment, please note:

 

  • You will receive a 100% refund with four or more days’ notice of the appointment.

  • You will receive 50% refund with four days or less notice of the appointment.

  • No refund with less than 24 hours’ notice of the appointment.

Space and Access Requirements

I will need to be able to park near to your house and will need to know in advance whether there are any stairs I will need to get the massage table up or down.

All permits and charges for parking need to be covered by the client.

You need to have enough clear and suitable space in your property for my equipment and for me to be able to work comfortably. (4m x 3m is ideal for the massage couch set up) - please contact Zoe with a picture of the space you intend to use if in doubt.

Male Clients

Sadly I’ve had to introduce a policy that if I’m treating a male client then there needs to be a female in the house to act as a chaperone.

If you identify as male, and this is your first appointment with me, you are responsible for ensuring there is a female chaperone onsite for the duration of the session. If you are unable to do this your appointment will be refunded.

 

Sorry guys, you deserve massage too but the creeps out there are letting the side down.

Smoking Households

I’m really sensitive to cigarette smoke and therefore can’t work in households where cigarettes are frequently smoked indoors.

By agreeing to these terms and conditions you confirm you have a smoke free home. If I arrive to a property which is not smoke free I may not carry out the treatment and you will not be eligible for a refund.

Drugs & Alcohol

Please note that if you are under the influence of alcohol or drugs when I arrive for your appointment I will not be able to treat you. My insurance will not cover this and I would not be able to offer a refund in this instance.

Mobility Requirements

You need to be physically able to get on and off a massage couch or in and out of a chair (reflexology). If you have mobility requirements please contact Zoe to discuss.

Pets

I'm fine with animals - but if your pet is likely to interfere with treatment you need to ensure its kept in a separate room.

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